Terms and Conditions

Please read these terms and conditions carefully before using our service.

Hire Period

• All hire items are available for a six-week hire period, excluding postage time. Proof of return (if posting) should be provided within this 6 weeks.
• We will do our best to ensure your items arrive by your selected start date, but please allow for potential postal or travel delays.
• Extensions may be requested (e.g., if your baby is overdue). Extensions are subject to availability and charged at $50 per week or part thereof.

Returns:

• Items must be returned within six weeks of your hire start date unless an extension has been approved.
• The hirer must keep their Australia Post tracking number as proof of return if free returns is not applicable.
• Where possible, please reuse the original packaging. If this is damaged or discarded, the hirer must ensure safe and adequate packaging.

Deposit

• A refundable security deposit will be added at checkout - see hire page for cost.
• The deposit will be refunded within two weeks of the items being returned in their original condition, allowing for normal wear and tear.
• If items are damaged, the deposit will not be refunded.

Payment and Refunds

• Hire fees are non-refundable, whether or not the equipment was used.
• A refund or replacement will only be offered if the item is found to be defective through fault of manufacturer or seller.
• If your circumstances change and you cannot use the pool, please contact us to discuss – refunds are assessed case by case.
• Outbound postage is included in your hire fee; return postage is the hirer’s responsibility.

Damage

• All items must be inspected upon arrival. Please inflate the pool immediately and in advance to using to check for leaks or faults.
• Any issues must be reported to Good to Birth straight away with photo evidence.
• If damage occurs due to misuse or failure to follow instructions, Good to Birth reserves the right to retain the deposit to cover replacement costs.

Proper Usage

• Birth Pools and Liners:
  • Pools must only be used in line with the supplier Earthy Birth’s instructions and must always be used with a liner.
  • Keep sharp objects, electrical items, and pets away from the pool.
  • Children must be supervised around the pool at all times.
  • Use tap water only. Additives like soap or essential oils are not recommended. 
  • Do not overfill. The water level should reach the labourer's axilla or breasts when sitting.
  • Ensure the water temperature is between 36°C and 37.5°C.
  • The hirer is responsible for any injury or property damage caused by misuse.
  • When draining the pool, use the provided hose and equipment, rather than manually draining water with buckets.
  • Remove the pool liner and dispose of with clinical waste
  • Clean with disinfectant wipes before deflating
• Other Hire Items:
  • All other equipment must be used safely and according to the provided instructions.
  • The hirer accepts responsibility for any damage, injury, or property loss caused by misuse.

Liability

• Good to Birth accepts no liability for damage, injury, or death resulting from misuse, improper use, or use of the pool in a room that cannot structurally support it.
• We require that all births using our birth pools are attended by a licensed midwife.
• Pregnant people with heart conditions, high/low blood pressure, or other medical concerns should consult their healthcare provider before using a birth pool.
• Good to Birth is not responsible for any adverse outcomes, including injury or death, before, during, or after labour and birth.
• The hirer acknowledges that the safety of all individuals (birthing mothers, unborn babies, newborns, and anyone near the equipment) is entirely their responsibility.
• A caregiver should be with the labourer at all times while they are in the pool.